Customer Reviews
We have decided to cancel our membership of Checkatrade after 7 years and 300 plus great reviews. We would encourage customers wishing to place a review to do so on our google review page here.
Great Work
“Thanks guys - a great service and great work by everyone, which is much appreciated by my wife and I.”
Customer in Thatcham - January 2024
Excellent Engineer
“Excellent service as usual. Ben very polite and explained things to me. Thank you.”
Customer in Newbury - October 2023
Rapid Responses
“I was pleased with the rapid responses to my initial enquiry, Nick was cheerful, worked hard over the 2 days, kept everything clean and as tidy as possible. I was kept informed and consulted where necessary and would recommend your company. Thank you.”
Customer in Newbury - October 2023
Professional Engineers
“I was very happy with the service carried out on Friday morning by the two professional engineers. I can highly recommend them for their timing, work and pleasant professionalism. Great to have the service, like last year, done in such an efficient manner. I have no complaints whatsoever.”
Customer in Newbury - October 2023
New Boiler
“I wanted to drop an email to say thank you for recently installing a new boiler. After a personal recommendation from a friend I contacted BGM. From there the entire process from initial contact to completion emails were completed competently and efficiently by everyone I encountered. Ben and Oliver in particular were a credit to the company. Apologies for not doing a Google review but not techno savvy”
Customer in Thatcham - September 2023
Clearly Capable!
“Have to report that Nick and Oliver did a great job and I’m very impressed with both. Professional, friendly, helpful and clearly capable!”
Customer in Newbury - September 2023
Excellent
“I would gladly write you an excellent review but Google won't let me because I do not have a “Google Account”. Sorry.”
Customer in Newbury - September 2023
Great Job
“Gary did a great job explaining all all aspects of the service Thank you.”
Customer in Newbury - August 2023
Speedy Response
“Thank you for the speedy response to my email this morning. Your engineer was great and has fixed the problem. We will be doing more business with you in the future.”
Customer in Aldermaston - July 2023
Old fire removed - In with the new
“Thank you so much for arranging to have my old fire removed, and the new one installed. Gary and his apprentice did an excellent job. Very professional and friendly, and clean and tidy in their work. Thank you for helping me for getting this sorted. An excellent job well done.”
Customer in Hermitage - June 2023
Excellent work from Ben
“Just a line to let you know how pleased we are with Ben and his work also how clean and tidy he left the site.”
Customer in Newbury - January 2023
Quick response
“Last week, a resident in our block of 15 flats reported smelling gas. An engineer from SGN arrived, and checked the whole building. His assessment was that there was a leak in the gas pipe running from our outside meter and our boiler. He cut of the gas at the meter point. I called BGM Heating and Plumbing Ltd, who I have a service and boiler repair contract with. They sent out an engineer very quickly, who checked the pipeline in stages, in order to isolate the leak. Eventually, he was able to tell us that the leak was in a part of the pipe running beneath our floorboards in our living room. He said they would not take the floorboards up but would run a new pipe through our living room through to the boiler in the kitchen, should I want them to do the work. I said I did want them to do so. They promptly sent me an estimate, which I accepted, and arrangements were made to carry out the work last Tuesday. Two engineers arrived at the arranged time. In total, the job took around 5 hours. Both engineers were professional and hardworking, and friendly all through. They laid coverings everywhere they had to go within the flat, and hoovered up when the work was completed. The new pipe is not intrusive, and anyone who did not know it was there are very unlikely to notice it. All the work was very efficiently carried out. I would recommend them, without hesitation, to anyone. My grateful thanks to them.”
Customer in Newbury - December 2022
First Class
“An absolutely massive thank you Nick and the guys today have been first class.”
Customer in Newbury - December 2022
Above and beyond
“I just wanted to say a huge thank you to BGM for the 'above and beyond' service I received today. Just one hour after a late phone call to Kerry who was really helpful, Gary came. He had seen the call come in on his way home and came to see how he could help. He very quickly confirmed what the problem was and fixed it within 15 minutes to give me heat again. I am so very grateful to Gary, Kerry and to BGM and I can't thank you all enough, but thanks especially to Gary.”
Customer in Newbury - December 2022
Going the extra mile
“I want to say what a great job Ben did. He explained all the stages of work he was undertaking as he went along, answered my questions and was very thorough in all aspects of the job, going the extra mile to complete the servicing and repairs. I appreciated this very much and would certainly use BGM again.”
Customer in Newbury - November 2022
Excellent Work
“Thank you for getting my boiler up and running in record time. It really helped that you kept me up to date via text and your online booking system works really well. Ben was extremely knowledgeable, thorough, explained everything to me and was so polite. To sum up, it was the best customer service I have had from a company for years. I will be taking out a service contract with you once I speak to Bosch to clarify whether the boiler is still within its warranty period. Thank you very much.”
Customer in Newbury - November 2022
Replacement room thermostat
“Just to say Gary came out yesterday and fitted a replacement room thermostat. It is all working perfectly again! Please can we say a big 'Thank You' to Gary who was really great with my Mum, he kept me posted on what happened and he provided such an excellent service!”
Customer in Cold Ash - September 2022
Always a pleasure
“Always a pleasure to deal with a professional company such as yourselves!”
Customer in Thatcham - May 2022
Saga of our burst pipe
“At long last the saga of our burst pipe has finally come to an end and the house is back to normal. We would like to thank you and the BGM team for all the help, support and advice which you gave us. Your customer service was first class, far beyond what we could have expected, I would strongly recommend BGM to anyone. Our daughter has taken out a boiler maintenance contract with you based on our experience.”
Customer in Thatcham - November 2021
Very happy indeed
“Very happy indeed, the engineer was extremely helpful and informative”
Customer in Thatcham - November 2021
Prompt and efficient service
“Thank you for your prompt and efficient service.”
Customer in Thatcham - November 2021
Very professional job done by a professional
“Thank you again Nick for your excellent service. Comments as last year. Very professional job done by a professional. A pleasure to be a customer of such a professional company.”
Customer in Thatcham - October 2021
Professional and personable
“I just wanted to feedback on how professional and personable Ben was this morning.He was very knowledgeable and I really appreciated him explaining clearly the problem and solution to me. He is a great lad and a credit to BGM.”
Customer in Newbury - October 2021
Really pleased with work carried out
“Really pleased with work carried out! Please can you give me details of your Care Plans.”
Customer in Hermitage - October 2021
Thank you for the service you provide
“What a polite and hard working gentleman Gary was. Thank you for the service you provide.”
Customer in Hungerford - September 2021
Nick was efficient, knowledgeable, reliable
“Nick was efficient, knowledgeable, reliable and personable. We will be contacting you for next year's gas safety etc and recommending to friends. Many thanks.”
Customer in Newbury - September 2021
Would highly recommend BGM
“Have used in the past several times, and will continue to use. Would highly recommend BGM. Thanks chaps!”
Customer in Thatcham - August 2021
Efficient, courteous, helpful.
“Great visit by Ben. Good tidy work, very friendly young man. Work was done as expected. Efficient, courteous, helpful.”
Customer in Thatcham - August 2021
I was really impressed with the service
“I was really impressed with the service of both my boilers today. Very professional and clean fitter. Thank you Nick so much.”
Customer in Newbury - August 2021
Would highly recommend BGM
“An excellent boiler service performed in a very professional and friendly manner. Would highly recommend BGM”
Customer in Newbury - August 2021
Excellent service over the years
“Both Barry and Nick have provided excellent service over the years, so many thanks for this, as the work has always been excellent”
Customer in Newbury - August 2021
Impressed with the tidiness and professional nature of your work
“Just a few words to say thank you for the replacement boiler. Must say we were impressed with the tidiness and professional nature of your work, along with the friendliness and Covid rules of all. Thank you. PS the boiler is working 100%.”
Customer in Newbury - August 2021
Happy with the work done
“Only feedback I have is that, as previously, always very happy with the work done by your guys. Nick is always friendly, polite and obviously good at his job. He is a credit to the company. Thanks as always and I will look forward to using you again next year for our boiler service.”
Customer in Thatcham - August 2021
Excellent service
“Thankyou for your prompt attention and excellent service.”
Customer in Newbury - July 2021
Impressed with your service
“Would just like to say we were impressed with your service, the speed of booking and the speed of the installation of the new cylinder. Pleasure having Ben looking after our installation, protected our carpets, tidied up afterwards and kept us in the loop with what was happening, and gave us the necessary warranty advice. All much appreciated.”
Customer in Thatcham - July 2021
I have had my boiler serviced by BGM for some years now
“Morning All, I have had my boiler serviced by BGM for some years now, so Nick came out and fixed the boiler. He gets on with the job, clears up, no mess, highly efficient.”
Customer in Thatcham - June 2021
Excellent service, boiler problem and broken pump assessed, pump replaced fast and efficiently
“Dear BGM, thank you for an excellent service, boiler problem and broken pump assessed, pump replaced fast and efficiently. I will highly recommend your services.”
Customer in Newbury - June 2021
Recent booking was excellent
“Good afternoon, my recent booking was excellent. Always a pleasure to see Nick and have a chat with him and always a great job. Thank you very much.”
Customer in Newbury - June 2021
Quick to book, hassle free, very courteous, informative and reassuring
“We are really pleased with the work done this week re the boiler install. Quick to book, hassle free, very courteous, informative and reassuring. Timescales met and all relevant paperwork provided within 24 hours of the job being completed. Good competitive price too. We would highly recommend and will use you again in the future”
Customer in Newbury - May 2021
First class, rapid, efficient and professional
“The BGM response to the problem was first class, rapid, efficient and professional. The engineer was polite, friendly and considerate, as usual. Such a stark contrast to the way we were treated by British Gas.”
Customer in Thatcham - April 2021
Superb service provided to my elderly and housebound parents
“I would like to thank you for the superb service you provide to my elderly and housebound parents living in Thatcham. A good friend of mine recommended you to me after hearing they had suffered repeated non shows and extortionate prices from British Gas despite having a service contract for many years. From the very outset your team have been nothing but courteous, professional and, throughout this pandemic, extremely considerate of their vulnerability. They have been absolutely delighted with their new boiler and the service you continue to provide. They are thrilled and regret not finding you sooner.
Thank you so much once again and if it helps I would be delighted should you wish to use this testament to promote your business - companies such as yours richly deserve to flourish.”
Thank you so much once again and if it helps I would be delighted should you wish to use this testament to promote your business - companies such as yours richly deserve to flourish.”
Customer in Thatcham - February 2021
Very quick response to our breakdown
“Just want to say how much we appreciated your very quick response to our breakdown. I don't think we could have asked for a quicker response. Thanks to Nick for his usual efficient service.”
Customer in Newbury - January 2021
On time and completed competently
“Everything went well on both occasions on time and completed competently. Thanks .”
Customer in Thatcham - January 2021
Excellent communication and wonderful engineers
“Following BGM replacing our faulty combi boiler, I just wanted to thank you for the outstanding service we received last week. An extremely competitive quotation, excellent communication and wonderful engineers all combined to produce a pleasant experience.I will not hesitate to contact you for our future requirements.”
Customer in Thatcham - January 2021
Pleasant and efficient as always
“Re recent visit, my feedback would be "Pleasant and efficient as always" ”
Customer in Thatcham - January 2021
On time, professional, COVID secure - everything you want in a tradesman
“Nick was great and after such a bad couple of years with Corgi Home Plan I’m glad we’ve finally moved our boiler care to you. On time, professional, COVID secure - everything you want in a tradesman. And that’s coming from a fellow tradesman. Thanks. ”
Customer in Newbury - January 2021
Excellent service
“Thank you for an excellent service, Staff and neat and tidy finish 😊 I would recommend them to anyone!”
Customer in Newbury - January 2021
New thermostats plus new tap and waste in bathroom sink
“Having used BGM for boiler servicing for a number of years when I needed a new boiler in a house I recently bought I went straight to them. I recommended them to my Dad for servicing his boiler and recently they did an emergency replacement of the tap and waste on his bathroom sink and then he got the team back to install individual thermostats to all his radiators. I like that you book a 3 hour slot and they always call to let you know they are on their way. All their invoices and correspondence is done via email so it's really easy. AND their team members are always friendly and polite.”
Customer in Newbury March 2020
Combi boiler service
“Quick and reliable service.”
Customer in Newbury February 2020
Boiler Service
“Very professional, friendly plumber. All work was explained (we had a fault with our boiler that needed repair). Highly recommended.”
Customer in Newbury March 2020
New 3 port valve, boiler service and fault found and cured
“Very professional, knowledgeable and courteous. Always advise when close to arriving or of any unforeseen delays. Very pleased with all they have done”
Customer in Thatcham February 2020
New valve fitted to hot water tank
“The original engineer scheduled to do the work was ill, but BGM still managed to send someone later in the day and within an hour had the hot water system working again. Excellent communication and problem solved very quickly, so I would use BGM again.”
Customer in Thatcham January 2020
New hot water tank fitted and rectification of existing problem.
“Very good and professional diagnosis of the problem. Work undertaken to replace faulty hot water tank was fast, efficient and tidy. Plumbers were courteous and professional and I wouldn't hesitate to use BGM again.”
Customer in Newbury January 2020
Had a new hot water cylinder and water pump fitted and pipe work replaced
“From making the first enquire regarding a quote all the way to compilation of the work we received a very agile and professional service. The work was carried to a very high standard. Can’t recommend them enough. Will most definitely be using BGM in the future”
Customer in Thatcham November 2019
Replacement tank etc. Also boiler servicing
“Brilliant”
Customer in Newbury October 2019
Boiler service
“Friendly, helpful and courteous. Always willing to answer questions.”
Customer in Newbury November 2019
Problem solving with boiler
“Vernon was extremely thorough in going through the tests to see what was the problem with my boiler. A colleague also came to help solve the problem.. He was great at explaining how it worked. A new part was ordered and if that didn’t fix the problem it would be refunded and the old part returned. Luckily it was the problem so the boiler now works!”
Customer in Newbury October 2019
Break down boiler repair under a service agreement.
“Prompt attendance and work completed to our satisfaction.”
Customer in Thatcham October 2019
New hot water cylinder
“Great work. One very minor problem which Barry came back to sort the same evening. Great service.”
Customer in Thatcham October 2019
Service gas boiler and gas fire
“The high standard set last year was repeated this. Engineer even gave some time to fix a faulty radiator thermostat”
Customer in Newbury September 2019
Boiler replaced
“We have just had our boiler replaced by BGM and cannot fault the service. From start to finish the team were friendly, professional and efficient. They worked extra hours to ensure that we were without hot water for as little time as possible (with three kids this is very important). The quality of their work is brilliant plus they cleaned up incredibly well after each day (the house is probably cleaner after they've finished than it was before they started). All in all an absolute pleasure to deal with and I cannot recommend highly enough.”
Customer in Newbury October 2019
Boiler Service
“Quick and efficient”
Customer in Thatcham September 2019
Gas combi boiler serviced
“Very efficient and all complete in under an hour.”
Customer in Thatcham September 2019
Annual boiler service
“I have my boiler serviced annually as part of BGM's Care Plus scheme. I received an email reminder with link to online booking, booked the appointment, had a phone call this morning to check that it would be ok to arrive early, it was the same workman who'd carried out previous services and he remembered details about my boiler from his previous visit. Friendly, professional, efficient and reassuring. I couldn't ask for more.”
Customer in Thatcham September 2019
Gas service /Maintenance Checks
“Excellent service from engineer (as usual) he rang in advance and was slightly earlier than expected, spent about an hour carrying the service and safety checks and left the house as clean and tidy as before he came. Cannot recommend BGM high enough it does not matter which engineer comes they are always the same efficient team.”
Customer in Newbury September 2019
Annual Boiler Service
“Clean tidy and efficient”
Customer in Newbury August 2019
Temporary fix until new part arrives
“As usual the engineer was prompt, efficient and courteous, he arrived within an hour of us reporting the problem, carried out a temporary fix as he has had to order a replacement part. I would recommend them to anybody.”
Customer in Newbury June 2019
Gas boiler service and repair
“I am very pleased with the service I have received. The professionalism of the engineer and the company he works for, was great.”
Customer in Thatcham April 2019
New boiler, change location and replace Megaflow and water softener
“This is the third time that I have used BGM (in different properties). Their team are reliable (turn up when they say they will), work is done to high standard and the work area is always left clean and tidy at the end of each day. They are keen to ensure that you are happy with the work they have done and follow up to check this. Would recommend them to others and would use them again myself.”
Customer in Newbury March 2019
Service to gas boiler and gas fire
“Work carried out quickly and efficiently by a friendly and helpful engineer.”
Customer in Thatcham April 2019
Boiler and flue installation.
“This wasn't a straightforward job but BGM Heating& Plumbing Ltd explained the best option and completed the installation to a good standard, the work was completed on time and on budget, the staff involved were courteous and efficient, I would have no hesitation recommending BGM Heating and Plumbing Ltd.”
Customer in Newbury March 2019
Boiler repair.
“Boiler fault resolved on first visit and service carried out. As always very happy with work carried out by BGM Heating & Plumbing Ltd and highly recommend.”
Customer in Thatcham March 2019
New boiler, flue system, and condenser.
“ Excellent team. Vernon the engineer was punctual, hard working, polite and didn’t even stop for lunch! Explaining everything he did. Brian was also excellent, explaining all work as it was progressing. I never had to wonder what was happening. They were a great team, and I would recommend them working in your house anytime. I was pleased they are a local company as they were never far away. Helen of Newbury”
Customer in Newbury January 2019
Replacing immersion heater
“Brilliant! Fixed quickly, no mess.”
Customer in Thatcham February 2019
Supplying and fitting new unvented Hot Water Cylinder
“I have dealt with Barry and his teams since he started on his own, and always found them excellent, efficient workmen, working cleanly and tidily,leaving the workspace as clean as if they had never been.They explain what they are doing, are happy to go 'the extra mile' if a snag arises, and are so friendly they are a pleasure to work with. I feel any firm is influenced by it's leaders and Barry is a wonderful example to follow.”
Customer in Thatcham January 2019
New Boiler Fitted
“The team at BGM are always friendly, reliable and careful with their work. They cost the jobs as accurately as possible and will respond to unexpected problems as quickly as possible. We all use them at home and in the office and would recommend them to anyone. They give a professional service with none of the "sucking in of breath and long face looks" that some can give when faced with a problem. You will be safe with BGM, we would be lost without them.”
Customer in Thatcham December 2018
Serviced gas boiler and needed a second visit to replace two seals.
“Work carried out efficiently and work and findings explained as the engineer carried out the work.”
Customer in Newbury October 2018
Boiler service and installation of replacement part.
“We needed a boiler service quickly due to a house sale, booked using BGM's great online booking system. Barry arrived within the booking slot, there was a part that required replacing, this was ordered and he returned the next day to install it.”
Customer in Thatcham May 2018
Annual boiler service
“Used BGM for the first time and found them prompt, efficient and courteous. Would recommend them to anyone needing plumbing/heating work done.”
Customer in Newbury October 2018
Boiler service.
“Engineer turned up on time, was friendly, polite and professional. This was the first time I have used BGM and I was extremely impressed. Excellent customer service!”
Customer in Newbury May 2018
Boiler.
“Friendly, helpful, very efficient.”
Customer in Newbury September 2017
Gas boiler service.
“Service was carried out efficiently, tidied up after themselves and very courteous.”
Customer in Thatcham June 2017
Radiators re-balanced.
“Explained everything thoroughly and job carried out successfully with guidance given.”
Customer in Newbury September 2017
Boiler Service.
“Slightly more pricey than other traders for a service but we needed one before completion of a property sale and BGM were there for us when needed. Great work, well informed and exactly what was expected.”
Customer in Reading July 2017
New boiler, new sealed heating system.
“Never have I had such professional, courteous, clean workman in my house. Nothing was too much trouble, dust cloths and overshoes always worn. End product and service a joy to behold. Puts your trust back, that there are good workman out there that care.”
Customer in Newbury May 2017
Flushed through the system to reduce limescale and fitted combination.
“Excellent company I would recommend BGM Heating and Plumbing.”
Customer in Newbury May 2017
Capped off old gas hob and gas fire
“Called up BGM Tuesday had an agreed timeslot for Thursday, engineer came out on time and finished the work in a timely manner. Professional and polite I would happily use them again. Thank you ”
Customer in Thatcham March 2017
New boiler install /flush/gas heater service.
“Competitive quote/excellent communication and efficient high standard service to install new boiler. Would definitely use again.”
Customer in Thatcham March 2017
Repaired combi boiler hot water supply.
“Excellent diagnosis and prompt repair. This small but professional company were prompt, efficient, courteous and extremely helpful from the very first contact with their office staff right through to completion. The best heating / plumbing engineers I have used for many years. I will certainly use them again. MANY THANKS TO ALL THEIR TEAM.”
Customer in Newbury March 2017
Boiler Service
“The booking was easy to make and Barry called in advance to let me know he would be with me. The servicing was carried out quickly and efficiently with no mess. Barry also reviewed an existing issue with the opportunity to provide a quote to fix this problem which was very pleasing. ”
Customer in Newbury March 2017
Take out old boiler, flush system and install new boiler.
“They guys were very knowledgeable and did a great job removing the old very large difficult boiler and installing the new one.”
Customer in Thatcham February 2017
Boiler service.
“The engineer was very polite, got the job done quickly and told me useful information while he was there, including helpful tips. He was very quick and thorough.”
Customer in Newbury January 2017
New water cylinder fitted to the airing cupboard.
“Barry and his team visited within half an our of us asking them to come out due to a leak. They diagnosed the problem quickly and stopped the leak. A new cylinder was ordered and arrived the same day. They came to fit it the very next day and did a fantastic job. They were courteous, efficient and extremely professional. We have been delighted with their service and would not hesitate to recommend them.”
Customer in Didcot December 2016
Descaling off pipes.
“Very good customer service on time and managed to solve the problem.”
Customer in Newbury February 2017
Replacement of combination unit.
“Very prompt and courteous service. Gave good advice.”
Customer in Highclere January 2017
Fix radiator. Flush system. Repair boiler.
“No comments given.”
Customer in Newbury November 2016
Installed new gas boiler.
“The engineers undertook the installation of the boiler in an efficient and professional manner with minimum disruption to the home. They worked extremely hard and left nothing for us to clear up.”
Customer in Thatcham October 2016
Gas boiler and Gas hob annual landlord inspection.
“A very well organised service. The engineer even called me on the day to let me know what time to expect him. A first class service which I feel is well worth recommending.”
Customer in Newbury July 2016
Heating failed to come on at regular setting times.
“As always an excellent service in all respects, on time with a polite manner.”
Customer in Newbury October 2016
Warm air heating system, immersion heater and cold water tank removed and replaced with combi boiler and radiators.
“Faultless service from Barry and his team of workers. A thoroughly professional job and I would recommend them to anybody.”
Customer in Thatcham June 2016
Boiler serviced.
“Very good company, I only rang on Tuesday 3rd to book a service and was offered Thursday morning 5th between 8 and 11. I had a call just before 8.30 to say the engineer was on his way and all was completed by just after 9am. This company is very reliable.”
Customer in Newbury May 2016
Replaced Gas Valve.
“Quick and Efficient, very pleased.”
Customer in Newbury April 2016
Annual boiler service
“Prompt and on time, good communications. Very tidy and knowledgeable, friendly. Good job all round.”
Customer in Newbury April 2016
Replaced ball valve in loft.
“Prompt, efficient, tidy- no problems whatsoever.”
Customer in Newbury April 2016
Refit hot water cylinder
“Good service, work carried out efficiently and cleaned up afterwards.”
Customer in Newbury April 2016
Gas boiler service.
“Always polite and respond to e-mails\ phone calls promptly.”
Customer in Hungerford April 2016
Replacement gas boiler and pump fitted.
“I recommend BGM Heating and Plumbing for their friendly, tidy and efficient service.”
Customer in Hungerford February 2016
Annual Boiler service visit.
“BGM Heating and Plumbing installed a replacement Boiler for me in April 2015. They were extremely polite, very tidy and completed the work efficiently. A year later I have just had an annual boiler service carried out. It was simple to book their services again and at a date and time which suited me. The company emailed me to confirm the booking had been accepted, emailed again the day before their visit as a reminder and the service engineer telephoned me on the day to say that he was on his way. Excellent service all round, very professional and I would recommend the company to others.”
Customer in Newbury April 2016
Advice and gas hob.
“We would have not even known they were there. Fantastic, responsive, tidy and very patient with us.”
Customer in Thatcham February 2016
New boiler.
“Really pleased with the new boiler and the way it was installed, really nice guys explained everything as they went along.”
Customer in Thatcham November 2015
New boiler and new radiators fitted, new gas pipe. Removal of old tank, boiler and cylinder.
“I was given clear information about the options available from a cheap repair to quotes for various levels of system with no pressure or obligation. I asked lots of questions by email and they were answered quickly. Barry visited twice to discuss and survey the work ensuring that what I had chosen was going to work well. I was happy for them to work in my house whist I was at work. Dust sheets were laid throughout to protect furniture and floors. Workmanship was excellent, I'm really pleased with the work and they even repaired my loo for free! Very knowledgeable and professional service.”
Customer in Newbury July 2015
Service of central heating boiler.
“They were very pleasant and did the job promptly.”
Customer in Newbury April 2015
Boiler service and change to filter for water softener.
“Extremely professional service, I am really pleased.”
Customer in Newbury July 2015
Boiler service.
“Excellent.”
Customer in Newbury April 2015
Fitted a new heating valve.
“Job well done. Considerate of our sleeping baby whilst doing work. Will be taking out one of their long term cover policies now we are back up and running properly. Thanks.”
Customer in Newbury April 2015
Two boilers replaced.
“Work efficiently carried out, very neat and tidy, everything cleared up. Recommended.”
Customer in Newbury February 2015
Replaced boiler
“No surprises - did exactly what they said when they said it would happen and very pleased with results”
Customer in Thatcham January 2015
New boiler fitted.
“BGM replaced an elderly boiler, relocating the location from the kitchen to the airing cupboard in the upstairs bathroom. This was a lengthy job and was carried out very professionally. It took a little longer than initially estimated, but Barry warned me that in such an old property there may be a few unforeseen difficulties which could cause more time to be required.Despite this, the job actually came in under budget. I would therefore be happy to recommend BGM.”
Customer in Newbury November 2014
New boiler fitted.
“Work done quickly with a minimum of disruption - the workmanship appeared to be good, and all is working well.”
Customer in Thatcham January 2015
Gas Safety Certificate and boiler service.
“ "I was more than happy with the service I received from the gentlemen that came round to do the service. They were polite, friendly and efficient. I would recommend them as a good company to use." Comment from my tenant.”
Customer in Reading November 2014
Changed function control board on boiler
“Very quick and straight forward.”
Customer in Thatcham November 2014
Boiler Replacement, Heating controls and new pipework.
“I am so glad I chose BGM Heating and Plumbing Ltd, Barry and his team were faultless. From start to finish I was impressed with the professionalism and the knowledge Barry and his team had. The work was of a very high standard, and we are very pleased with the new heating system they have installed. Highly recommended!”
Customer in Thatcham October 2014
Fit new radiators and thermostat valves. Service boiler.
“Very good helpful engineer, explained everything as he went along. Very tidy quality work.”
Customer in Thatcham October 2014
Boiler service
“We have used BGM for our boiler service for many years and always found them to be professional, efficient and friendly.”
Customer in Newbury November 2014
NEW COMBI BOILER FITTED INCLUDING FLUE.
“Fantastic service received throughout from receiving the quote to the boiler being successfully commissioned. Would definitely recommend Barry and his team.”
Customer in Newbury October 2014
New ball cock on header tank.
“I am delighted with BGM Heating and Plumbing so much so that I have already booked for further work to be done. Thank you.”
Customer in Thatcham October 2014
Boiler service.
“This was the first time I had used BGM for a routine boiler service. The engineer telephoned to say he was on his way and arrived promptly along with an apprentice. Both were friendly and polite and explained what was entailed before beginning work. Additional safeguards were described but no pressure put on to have extra work carried out. Everything was checked thoroughly before the engineer left and I was given a contact card in case of any problems. Shortly afterward I received an email showing a check list of all work carried out.”
Customer in Newbury September 2014
Service central heating boiler
“Great service, very helpful and cheerful.”
Customer in Thatcham August 2014
Hot water and central heating pump replaced.
“B G M Heating& Plumbing Ltd turned out to an emergency, leaking hot water cylinder. Worked late to ensure the cylinder was replaced and we had hot water. Couldn't ask for more very grateful!”
Customer in Newbury October 2014
Serviced boiler and gas fire and issued landlord gas safety certificate.
“I've used this company twice now. I really like them as their communication is fantastic from start to finish and the final price is always as quoted or lower. No hesitation in recommending them and will use them again.”
Customer in Bournemouth September 2014
Additional shower fitted.
“Nick and Ben kept me up to date with appointment time so that I knew when to expect them. The installation was completed quickly and efficiently. They took great care to use dust sheets and clean up at the end of the job. I would recommend them.”
Customer in Thatcham August 2014
Boiler inspection and new shower fitted.
“Excellent work and very polite.”
Customer in Newbury July 2014
Leak repaired under sink
“The plumbers were presentable, polite and well organised.”
Customer in Newbury April 2014
Changed a finality power shower pump.
“Had a call before the two guys arrived to say they were on there way, fantastic. I made the call first thing this morning expecting to be told " we won't be able to do this until after Easter" but was very pleasantly surprised when I got an email confirming the work could be carried out the very same day, again fantastic. Very tidy process and no mess what so ever. Thanks all.”
Customer in Newbury April 2014
Fixed leaky stopcock.
“Nick arrived on time, always answered his phone when I called waited whilst Thames Water arrived to make an emergency shut off of the street. The service was excellent and I would highly recommend to anyone else. They did what they said they would on time.”
Customer in Thatcham July 2014
Annual service of boiler and gas fire and hob.
“Professional and competent staff who carried out prompt and efficient service at quoted rate. Would recommend and certainly use again.”
Customer in Newbury April 2014
Landlord's gas certification.
“Very smart, very professional. I called them in after having a lot of grief with another company. BGM were 100 times better. Definitely recommended for the future.”
Customer in Richmond April 2014
Replaced a valve in the central heating system after he established why my boiler wasn't heating the radiators.
“The man was very polite, competent and professional.”
Customer in Thatcham March 2014
Replaced a 25 year old boiler with a new one
“Nick came out promptly to supply a quote. The work was done first thing in the New Year and all went very smoothly.”
Customer in Thatcham January 2014
Replace immersion tank.
“1st class service.”
Customer in Thatcham March 2014
Power shower fitting.
“Excellent job. All work done very quickly, professionally and to a high standard.”
Customer in Thatcham February 2014
Attended broken down boiler
“Rang me to let me know they were on their way and attended between the times given. Quickly found and fixed the problem. Only charged me the pre-agreed call out fee. Recommend!”
Customer in Bournemouth January 2014
Fixed our faulty boiler valve and serviced the boiler
“Attended the same day and the engineers were very knowledgeable, helpful and friendly. Couldn't have asked for a better service!”
Customer in Newbury December 2013
Replacement boiler.
“Replaced old inefficient conventional boiler with new combi boiler. Started and finished when he said he would. Very tidy professional job and I thoroughly recommend him.”
Customer in Newbury November 2013
Came to repair switch on gas fire but also serviced it and repaired another problem.
“Nick, the repair man, phoned to say he was one the way and arrived early. He identified the problem and also serviced the fire which showed another problem. He came back the next day and sorted it all out so it is now safe and serviced. He was brilliant- polite, explained everything and did a great job. Thank you.”
Customer in Thatcham December 2013
Replacement boiler.
“Fantastic job! Barry was so professional from quoting to completing the job. He was keep informed of every stage as he was on jury service at the time. I cannot recommend highly enough!”
Customer in Newbury November 2013
Replaced nine old radiators involving new under floor piping and power flush.
“Very prompt, very polite and efficient. Warned of a possible future problem, performed an additional repair to flooring that was not envisaged. Good work. Highly recommended”
Customer in Newbury September 2013
Boiler repair, system flush, fixing of new shower pump and heating programmer.
“Barry was super efficient and very knowledgeable! We highly recommend him.”
Customer in Newbury September 2013
Boiler servicing.
“Excellent work!”
Customer in Thatcham October 2013
Repair gas boiler and replace flue.
“Work was done efficient and very neat, was well kept informed about cost and time.”
Customer in Newbury September 2013
Replace warm air system with radiator system.
“This is a 1968 brick built house with substantial joists making the under flooring work more difficult. The work was carried out in an orderly fashion causing the minimum disruption to the household, and a real professional approach.”
Customer in Newbury August 2013
Ideal boiler installation.
“Our old boiler suddenly ceased to function and my wife and I decided that a replacement was the best option. Choosing a boiler installer at short notice wasn’t easy but we were impressed by the information BGM Heating and Plumbing Ltd provided on their website and the very positive feedback from customers on their Checkatrade entry. We were not disappointed with the choice we made as we were delighted with the standard of Barry and Vernon's work and the professional and courteous manner in which they carried it out.”
Customer in Thatcham August 2013
Boiler service and domestic/landlord gas safety record.
“This boiler was originally fitted by BGM Heating and Plumbing Ltd when I lived in the property and has been serviced each year since. Excellent professional and friendly service and they also included priority breakdown service since renting the property out (which I have not had to take advantage of as boiler is maintained to very high standard) which gives me extra piece of mind.”
Customer in North Shields July 2013
Complete service.
“Very good service, polite and helpful.”
Customer in Newbury August 2013
Gas boiler annual service.
“Very good!”
Customer in Newbury July 2013
Pump replaced.
“I'd had a noisy boiler for several weeks, with most radiators not heating up and the water barely heating. I'd left messages with one company and then another, with no replies. BGM was my third attempt, was able to speak to someone immediately and an appointment made for the same week. Nick phoned to let me know he was 5-10 minutes away, and on arrival proceeded to analyze the problem, phone to confirm details, arrange for Barry the owner to come round to check exactly what the problem was and explain it to me and then Nick replaced the pump. I now have a quiet boiler and hot water, their service was exceptionally courteous and helpful. Thank you.”
Customer in Thatcham June 2013
Annual service.
“Efficient.”
Customer in Newbury June 2013
Boiler service.
“Phoned to say when about to arrive. Engineer well-presented and polite. Additional essential safety work was identified and explained to us and although an additional contractor was needed the work was done within 48 hours. Would recommend this company.”
Customer in Thatcham June 2013
Replacement hot water tank.
“Works in a friendly tidy manner, and efficiently. Thanks guys, enjoyed a hot bath this evening without waiting over a hr to run.”
Customer in Thatcham May 2013
Boiler repair (replace heat exchanger).
“Great job as usual! Very quick response to the breakdown call (within 30 minutes) and a tidy, thorough and professional repair job once the part was available. Highly recommended.”
Customer in Newbury April 2013
Service.
“Excellent friendly service as always.”
Customer in Newbury April 2013
Boiler repair - fan had stopped working.
“They rang ahead to warn that they were early, quickly identified the problem and fixed it promptly. Very helpful, courteous and efficient. Advised that the problem may re-occur but they had the spares to deal with it. Very happy all round, good service.”
Customer in Thatcham March 2013
Hot water heating not working.
“There was a minor fault and it was fixed quickly with no charge.”
Customer in Newbury April 2013
Boiler, CH service.
“BGM Heating and Plumbing Ltd have looked after my 3 properties for the last 3 - 4 years. During that time they have given great service attending to breakdowns normally the same day and annual servicing promptly and reliably. BGM have also installed a new gas replacement boiler with minimal disruption. I would definately recommend if you want someone who sort out problems and arrange visits with one phone call. Always clean and tidy.”
Customer in Thatcham March 2013
Service boiler and replace flue fan.
“Work was completed quickly with safety issues detected and rectified. Would definitely recommend.”
Customer in Thatcham March 2013
Installation of a new radiator.
“The work was completed cleanly and efficiently. I am pleased with the look and finish of the final work.”
Customer in Newbury February 2013
Boiler replacement and replace and move 3 radiators.
“I would recommend this company.”
Customer in Newbury January 2013
Boiler service.
“Friendly, professional, very satisfied. They were late, however they did give me notice that they were running late.”
Customer in Thatcham February 2013
Boiler service and replaced air vent
“The replacement was efficient and quick, the service was thorough, I also admirerd the training given to a young trainee who accompanied the engineer.”
Customer in Thatcham January 2013
Repaired faulty diaphragm in combination boiler
“Excellent, use the regularly, part was ordered and replaced the following day.”
Customer in Newbury January 2013
Serviced boiler.
“Very friendly and helpful when asked questions.”
Customer in Thatcham December 2012
Boiler service.
“Efficient work done with good humour and good advice. I would recommend this company.”
Customer in Newbury November 2012
Repair and service to boiler.
“I would recommend this company.”
Customer in Thatcham December 2012
Extra radiators fitted, boiler service
“They made every possible effort to turn up on the agreed time, sometimes after but tried to keep this down. Our boiler is quite old but it is kept running by them, thankfully.”
Customer in Newbury November 2012
Boiler service.
“Good, friendly service. Have been using BGM formany years and always very efficient and reliable.”
Customer in Newbury November 2012
Fitting of new water heater and de-scaler unit
“Courteous and the work was completed very quickly.”
Customer in Newbury November 2012
System breakdown fitting of safety valve and dish and ball valve.
“I have been using BGM for quite a few years now, work has always been of the highest quality, ultra reliable and pleasant service.”
Customer in Newbury November 2012
Call out to boiler fault.
“Very professional and efficient service.”
Customer in Newbury November 2012
Annual service of boiler
“I would recommend this company.”
Customer in Thatcham November 2012
Boiler service
“I would recommend this company.”
Customer in Newbury October 2012
Boiler service.
“Punctual, polite and got the job done tidy. I would recommend this company.”
Customer in Thatcham October 2012
Service gas fire.
“Very good.”
Customer in Reading October 2012
Annual boiler service.
“BGM was recommended to us by a neighbour. We were so pleased with them, after 3 years we have also recommended them to friends.”
Customer in Thatcham October 2012
Plumbing work.
“I would recommend this company.”
Customer in Newbury October 2012
Annual service
“On time, tidy work, polite.”
Customer in Kintbury October 2012
Service gas boiler.
“Good and efficient service.”
Customer in Newbury October 2012
Repair of pipe in kitchen.
“Very friendly, professional and honest.”
Customer in Thatcham October 2012
Service gas appliance.
“Work carried out satisfactorily.”
Customer in Thatcham October 2012
Replace boiler, remove tanks.
“Polite, efficient, clean, on time and on budget.”
Customer in Thatcham October 2012
Change boilers electric board.
“Barry is very easy to deal with, great communication, very speedy service. Friendly and professional.”
Customer in Newbury September 2012
Annual service and fitting new ignition boiler and fire kit.
“Very prompt and efficient.”
Customer in Thatcham September 2012
Annual boiler service
“I would recommend this company.”
Customer in Thatcham August 2012
De scale combi heat exchanger.
“Excellent as usual.”
Customer in Newbury September 2012
Service to boiler yearly maintenance.
“Friendly, tidy, very good overall. Would recommend. Fitted whole house with central heating. Recommend through neighbours.”
Customer in Thatcham August 2012
Service of gas fire (annual).
“Good and efficient.”
Customer in Newbury August 2012
Service to gas appliance boiler (combi re fill).
“Very good, knew his job and very polite and friendly.”
Customer in Newbury August 2012
Boiler yearly service
“Has serviced my boiler for last 5 years. Complete satisfaction each time.”
Customer in Newbury July 2012
Boiler service, immersion issues sorted.
“Cheerful and professional.”
Customer in Newbury August 2012
New boiler fitted.
“Excellent company. Would highly recommend to anyone.”
Customer in Newbury July 2012
Boiler service and new thermocouple.
“Thorough, courteous and very efficient, would have no problem in recommending this tradesman.”
Customer in Newbury July 2012
Gas fire in front room serviced.
“Can't fault the service.”
Customer in Hungerford July 2012
Resolve noisy gas boiler.
“Very professional and thorough with attention to detail and cleanliness. Good communication.”
Customer in Thatcham June 2012
Repair to gas fire and service.
“Efficient, clean and professional.”
Customer in Newbury July 2012
Boiler service annual.
“Barry is very reliable and his work is first class, understanding and very helpful in an emergency. I would recommend this company.”
Customer in Thatcham June 2012
Installation of gas cooker
“Professional and prompt service.”
Customer in Thatcham May 2012
Replacement of thermometer valves on radiators.
“Barry has done all of our heating servicing, repairs and replacement of boiler during the last 4 years to our complete satisfaction.”
Customer in Reading April 2012
BIG THANK YOU
“Just wanted to say another BIG THANK YOU to the BGM team for your time today, removing our old cylinder and installing the new one. Our family is now enjoying some hot showers. :-). Please pass on my thanks to everybody.”
Customer in Thatcham December 2023
Heating Is Working Wonderfully
“Hi Barry , just to say the heating is working wonderfully. We don’t remember the radiators ever being so hot!! We are really pleased thanks to you and Ollie.”
Customer in Kintbury October 2023
Pleased With Work
“Thank You - very pleased with the work, review left on Google. Can i also give a big shout out to the chap that came to us yesterday (Ben I think - I'm not great with names) - he was excellent, a real credit to your company.”
Customer in Kintbury October 2023
Excellent Service
“Service was excellent.”
Customer in Newbury October 2023
Fantastic
“Everything was fantastic.”
Customer in Newbury September 2023
Professional Installation
“I am very pleased with the hot water cylinder installation today. It was a very professional installation.”
Customer in Newbury September 2023
Thanks Again
“Just wanted to say thanks again to Gary for sorting out the wiring problem with the boiler the other day. He is helpful and professional and worked methodically.”
Customer in Newbury August 2023
Service to boiler
“I just wanted to say thank you to the two engineers you sent yesterday to service our boiler. They were both very professional, courteous and did a very good tidy job. It is a pleasure to have a local company who were available quickly at a very competitive price. Hold on to the guy who is taking your apprenticeship because he is very keen and makes a good impression. We will definitely be using you every year moving forward.”
Customer in Newbury June 2023
Service to boiler - Polite and friendly
“I was very pleased with the service provided; the men were conscientious, polite and friendly. ”
Customer in Thatcham May 2023
Good to have hot water back - Thank You
“Thank you so much to Barry and the engineer - It is a luxury to have hot water again and a massive thank you. I tried to do a review online but I am not good with technology and couldn't do it.”
Customer in Newbury May 2023
Radiator fitting
“Just to say a big thank you for fitting the radiator before Christmas as I know how busy you’ve been. The two lads that came this morning did a great job and were really professional and clean and tidy too. I’ve asked them to quote for a boiler replacement in the New Year and I also have some internet radiators to replace - no hurry on those though. Have a great Christmas and New Year.”
Customer in Newbury December 2022
Care Plus Scheme
“I would recommend BGM I have recently joined their Care Plus scheme and to-date the service I have received has been excellent. The engineers are both very efficient and friendly, come when they say they will unlike some other companies. I feel very confident that going forward I’ll have no worries with regards to my heating system. Well done BGM.”
Customer in Newbury December 2022
Thank you
“She called to say just how fantastic Ben was yesterday and she wanted you to know and to say thank you. She said that he's a superstar. Thanks.”
Customer in Newbury November 2022
Thank you for another good service
“Thank you for another good service. I am very happy with Nick's professional service and advice and have recommended BGM to my friends.”
Customer in Thatcham October 2022
First class service
“No problems, engineer was very polite and tidy we were kept in touch with his activities at all times, sheets and protection in active areas and demonstration of debris and silt in filter when job completed. Thank you.”
Customer in Newbury October 2022
Excellent job servicing boiler
“Just wanted to let you know the Ben was on time, polite and worked cleanly and tidily. He did an excellent job of servicing the boiler and sorted out the pressure issues. I think you have a splendid employee here and I wish him all the best as he told me he is newly qualified after 7 years apprenticeship.”
Customer in Newbury October 2022
Recommend BGM with no hesitation
“We are very pleased with the work you carried out for us, and with the manner in which you did that. We have no complaints at all and would recommend your company with no hesitation.”
Customer in Thatcham August 2022
Gas Boiler Problems
“Thank you very much for way you all have helped with our boiler problem at this time of the year. We are very pleased with all you have done and the way that the installation was carried out.”
Customer in Thatcham December 2021
Gas Boiler Service
“BGMs engineer rang me approx an hour before my allotted time slot to check all was ok and asked if there would be a problem if he arrived early. This wasn't a problem for me. The work was done without any issues and I'd happily use them again.”
Customer in Newbury February 2020
Descale of pipes and fitting of combimate
“Excellent job. Enquired about what we needed done using the online form and had a very prompt and friendly response by email with a very reasonable quote. They offered to come the very next day which was great considering we hardly had any hot water! Arrived on time, Descaled pipes then fitted a combimate to prevent any further scaling. Would definitely recommend BGM and wouldn't hesitate to use again if needed.”
Customer in Newbury March 2020
Radiator repairs and Nest installation
“Fantastic job! Quick response between fault investigation to repair. I’ve wanted a room thermostat for a long time but didn’t think I could have it. Very carefully explained without pushy sales pitch. 2 days later sorted! Very happy”
Customer in Thatcham March 2020
Wiring problem with Heating system investigated and remedied.
“Excellent job. Problem identified and fixed with no issues. Very professional.”
Customer in Thatcham February 2020
Boiler Service
“Engineer arrived on time, was very polite and gave some useful advice.”
Customer in Newbury January 2020
Boiler service
“Appointment available within 3 days of phoning, 3 hour time slot given, with call from nick 30mins prior to arrival. Very polite and professional, and service completed in under half an hour. Report emailed same day. Very happy to recommend.”
Customer in Newbury November 2019
New gas water and central heating boiler
“The work was carried out to a high standard, with minimum of fuss and disturbance, and all hot water and central systems were overhauled and left in new operational condition”
Customer in Hungerford October 2019
New central heating boiler installed.
“I can't tell you how good the engineer was, he was polite, tidy, and extremely good at his job. BGM were a pleasure to have do this work, right from admin through to the engineers especially Vernon the engineer that fitted my boiler, and the apprentice as well, such really nice guys. I would recommend to anyone any plumbing or heating work you need doing these people are the ones. I am a general builder so know how difficult it is to find a good plumbing and heating service but when asked again by any of my customers I will now BGM will be the ones I recommend. Thanks Barry and all at BGM.”
Customer in Newbury December 2019
Gas boiler inspection and service
“Clean, caring, courteous efficient and reasonable price”
Customer in Thatcham November 2019
Replace flue and service boiler
“Good company and very reliable. I’ve used them for three years now for all our boiler needs and they’ve been very helpful and assistive with all our boiler problems. Will definitely continue to use their services. The operatives are friendly and polite and very tidy.”
Customer in Thatcham October 2019
Toilet cistern not filling so new syphon, etc fitted.
“I was very pleased with the prompt, polite and efficient way in which the problem was fixed. The engineer came one day to look at the job and within a day or so I received an estimate and within the week the job was finished. The engineer arrived on time, ringing beforehand to let me know he was on his way, he was very pleasant and cleared up after the work was finished.”
Customer in Newbury October 2019
Power shower fitted
“Prompt, tidy efficient friendly service.”
Customer in Thatcham September 2019
Thermostat fault, rectified by fitting a replacement
“As usual, a very reliable and professional service from BGM. The fault was immediately identified and then rectified by fitting a replacement. An excellent standard of workmanship and service is always provided by these guys. No hesitation in recommending them to anyone!”
Customer in Newbury October 2019
Central Heating Repair
“Fault quickly diagnosed and expertly repaired.”
Customer in Thatcham October 2019
Boiler Service
“The engineer arrived on time and acted in a professional manner completing the work on time and for the agreed price.”
Customer in Reading September 2019
Repair to central heating
“Excellent service as always. I would highly recommend.”
Customer in Thatcham September 2019
Annual boiler service
“As always, the work was completed to a very high standard by experienced professionals”
Customer in Newbury August 2019
Altered the gas supply pipe for a gas hob
“The engineer had a very sensible solution to our problem which ended up being very acceptable and cost effective”
Customer in Newbury July 2019
Annual Service
“This was the tenth consecutive year that BGM have serviced our boiler. As usual they turned up on time and the service was carried out without fuss (or mess). It is only very occasionally that I award scores of 10, I expect that others would give them 10s in all categories."
Customer in Newbury September 2019
Boiler Service.
“Great work - phoned ahead of appointment, completed the work efficiently, tidied up after. Would thoroughly recommend BGM.”
Customer in Newbury July 2019
Annual boiler service
“Not much to comment as it is just an annual service, but I would like to praise technician Nick for his pleasant attitude and willingness to take extra time to explain plumbing related things to me which really helps. Thanks Nick!”
Customer in Reading April 2019
Fixed shower
“Polite engineer, looked at all the options and fixed the problem as quickly as possible whilst doing a thorough job.”
Customer in Newbury April 2019
New boiler fitted and system power flushed
“Excellent and would recommend them.”
Customer in Thatcham May 2019
Radiator leak repaired.
“Quick and efficient have used BGM for a decade now service always of high quality and reliable.”
Customer in Newbury April 2019
Boiler service.
“ Excellent service. Very impressed.”
Customer in Newbury March 2019
New boiler
“Fantastic all round! Quoted next day to enquiry, full written quote within hours - started the following Monday, completed on time. Very friendly and helpful - All docs and certificates sent that evening. Even waited till 7pm for British Gas to come to fix a mains issues. Highly recommended”
Customer in Newbury February 2019
New boiler installation
“Excellent job, punctual, good communication, and left the house and garage very tidy. Would highly recommend Barry and his team.”
Customer in Thatcham January 2019
Disconnecting gas fire
“Recommended by me, they were quick, efficient, professional and tidy.”
Customer in Thatcham February 2019
Boiler service
“Excellent job sorted my boiler out in double quick time.”
Customer in Newbury January 2019
Service/safety check of gas fire
“The engineer arrived 20 minutes later than booked, but not a problem, as I was kept informed of delay with a phone call. Pleased that the engineer took the time to thoroughly clean the fireplace of all the cobwebs etc before commencing the service (without me having to ask). Would be happy to use this company again in future.”
Customer in Thatcham December 2018
Replacement of radiators and installation of new wireless programmer.
“Very friendly staff offering helpful guidance on the best possible solution to my heating problems. Stayed past their allotted time to ensure that the work was completed and that they were fully satisfied themselves.”
Customer in Newbury December 2018
Repairing central heating controls
“As ever, quick, reliable, good service.”
Customer in Newbury October 2018
Service/safety check of gas fire
“The engineer arrived 20 minutes later than booked, but not a problem, as I was kept informed of delay with a phone call. Pleased that the engineer took the time to thoroughly clean the fireplace of all the cobwebs etc before commencing the service (without me having to ask). Would be happy to use this company again in future.”
Customer in Thatcham December 2018
Replace water cylinder, replace shower pump, modify pipework
“Supplied competitive quote, phoned in advance and arrived on time. Worked continuously until jobs were completed. Left working area clean and tidy. Cannot fault service and expertise. Would use this company again.”
Customer in Thatcham November 2018
New hob fitted
“Exceptional customer service without argument most pleasant yet professional throughout by Barry. Customer satisfaction was uppermost in their approach as it always is. The fitting was not straightforward but no problem to Nick who left the job clean and tidy.”
Customer in Thatcham July 2018
Repair boiler
“Very helpful, explained what they were going to do”
Customer in Thatcham November 2017
Gas Combi Boiler Annual Service
“Arrived an hour early. The engineer did try to give me a little warning but as it was the morning I was in the shower when he rang. Otherwise the service was excellent.”
Customer in Thatcham July 2017
Boiler Service plus fitted a new part to our gas fire
“Very reliable and friendly company. Would not hesitate to recommend them to anyone.”
Customer in Newbury May 2017
Replace ballcock in loft tank
“Nothing more to say but, 'Excellent service and work'. I sent an online request at 7 am, prompt call at 8 am arranged an appointment from 11am-2pm same day, completed before midday! And at the agreed price. Thanks, you will be my 1st point of call for plumbing jobs in the future.”
Customer in Newbury June 2017
Boiler and descaling unit service.
“Engineer was polite, helpful and informative, especially when it came to explaining the work associated with cleaning, servicing and replenishing the descaling unit fitted to the water system.”
Customer in Newbury May 2017
Installation of new gas boiler.
“Whole installation went like clockwork. Engineers were professional, efficient, considerate and courteous throughout. Would gladly recommend this company to anyone.”
Customer in Thatcham April 2017
Leaking boiler.
“Arranged an appointment for me at 5pm which meant I didn't have to take time off work. Very prompt, efficient and friendly.”
Customer in Newbury March 2017
Boiler Service.
“Reminder sent day before and engineer phoned when half an hour away to let me know he was on route. Boiler serviced as expected.”
Customer in Hungerford April 2017
New boiler and cylinder.
“Being a tradesman myself I am not easy to please with anything carried out in my own home but I have to say I was very impressed from start to finish. Communication was great, work carried out to a high standard and most importantly the system is working brilliantly.”
Customer in Newbury March 2017
Boiler service.
“Boiler service completed.”
Customer in Thatcham February 2017
Boiler service.
“The work was done swiftly, and I was given extra help with controlling the system.”
Customer in Thatcham February 2017
Drain heating system and replace two zone valves and two auto air vents. Install two Nest thermostats.
“ I've been really impressed with BGM Heating. They came out and identified a fault in the heating system that had been causing the reported issues. A quote was provided to cover the repair and the installation of two nest thermostats. The plumber was slightly later than originally stated, however phoned to let me know an ETA. The plumber was careful to cover the carpets with dust sheets and did a really tidy and careful job of the plumbing repair and clearing up etc. I'm really happy with the quality of the work and can't recommend BGM highly enough. Peter”
Customer in Hungerford January 2017
Emergency repairs to central heating.
“My central heating needed emergency repairs on two occasions recently for unrelated reasons. In both cases they arrived earlier than they said, worked quickly and efficiently and completed the job on the day of the breakdown so I was without heating for a very brief period. I have always found the company to be reliable and efficient.”
Customer in Newbury February 2017
Replaced boiler and power flush.
“Cannot fault the approach of the workmen - friendly, professional, knowledgeable and courteous. Work carried out to an extremely high standard, with a commitment to deliver a great service.”
Customer in Newbury January 2017
Gas boiler service and extraction vent through external wall.
“I couldn't see they'd been, the house was free of dust, and nothing out of place. The extractor vent is neat and unobtrusive.”
Customer in Newbury December 2016
New boiler flue installed.
“From the initial boiler service in October to today, the service offered by BGM Heating and Plumbing Ltd has been faultless. Nick and Barry have been extremely efficient and helpful and we wouldn't hesitate in recommending them. Both the admin side and the servicing/repair side have been professional in their approach and we have been very happy with all aspects of our dealings with BGM Heating and Plumbing Ltd.”
Customer in Newbury November 2016
Annual gas service
“ Always professional and efficient service.”
Customer in Hungerford June 2016
Call out to investigate boiler problem. Very loud knocking sound when operating.
“Problem with water pump identified within two minutes. Engineer had pump in van, fitted and system fully working within one hour.”
Customer in Thatcham August 2016
Boiler service and clean.
“No comments given.”
Customer in Reading May 2016
Annual boiler inspection as part of a new annual care plan.
“I have used BGM Heating & Plumbing before for both boiler servicing and unrelated problems, they have always been exceptionally helpful and considerate, including suggesting ways to save money (once telling me how to repair a problem myself rather than using their service!), for example today explaining that the care package I'd selected wasn't suitable for my needs and recommending a cheaper one. The paperwork given to me was clear and helpful and an emailed report and invoice arrived within minutes.”
Customer in Thatcham May 2016
Boiler service
“Fantastic service, very polite, knowledgeable and helpful, punctual and tidy worker.”
Customer in Thatcham April 2016
Service gas boiler
“Friendly efficient informative.”
Customer in Newbury May 2016
Warranty work to central heating system.
“Prompt and efficient service. Happy to recommend. Please check these guys out. Reliable local company. Likely to save you money on a service contract.”
Customer in Thatcham April 2016
Boiler service.
“Very pleased the way the work was carried out. This is the second year I have used BGM Heating and Plumbing Ltd to service our boiler and would have no hesitation of recommending them to anyone.”
Customer in Newbury April 2016
Gas boiler service.
“The company texted us to let us know that they would be here on Monday. Then texted again 1/2 hour away. They were very professional.”
Customer in Newbury April 2016
Replacement pump on boiler.
“3rd time they've been. Always kept well informed and receive reminders. Phone call before arrival to say they're on their way. Extremely happy with the service and would highly recommend. Thank you!”
Customer in Newbury November 2015
New LPG Boiler Fitted.
“Barry and his team fitted a new LPG boiler to replace our old one which had become obsolete. They were very professional throughout and kept disruption to a minimum. The work was completed on schedule and everything was left looking neat and tidy. We were very happy with the work and would recommend them to others.”
Customer in Hungerford March 2016
Gas boiler repaired and serviced.
“Boiler problem diagnosed correctly, parts ordered and fitted according to an agreed timeline. Everything was done very professionally and I was kept fully informed about what was wrong with the boiler and what needed doing to it. I have used BGM before and was equally impressed with them then. I would recommend them to my friends wholeheartedly and without reservation.”
Customer in Thatcham November 2015
New hot water cylinder fitted.
“BGM Heating and Plumbing provided excellent service. I would recommend them without reservation to those who need work done. Not only were they efficient and provided work of a high standard they carried out the work with a smile on their face even when things were not always straightforward! Barry in particular was keen to get things right and this showed in all his dealings with us. It was a pleasure to do business with him.”
Customer in Newbury October 2015
Service.
“Excellent service. Turned up within the time duration given and phoned 15 minutes beforehand to advise of arrival. Very thorough work. Would use again”
Customer in Newbury June 2015
Annual service and safety check.
“Extremely professional and a pleasure to do business with.”
Customer in Hungerford April 2015
Gas boiler service
“Excellent customer service, I was kept informed throughout about the appointment at the time and the day before the visit, easy website and a general feeling of confidence with BGM. Having found the company on an internet search, I was dubious about using someone who wasn't recommended, but any caution was halted at the first contact.”
Customer in Newbury June 2015
Boiler serviced and water softener added.
“Nick arrived on time, was very efficient and left everything clean and tidy.”
Customer in Thatcham February 2015
Towel radiators fitted.
“Extremely pleased with the high standard of the completed work.”
Customer in Thatcham January 2015
Boiler breakdown / Replaced 3 port valve.
“I rang for an appointment on the 10th of December thinking I would have little chance at this busy time of the year, but an appointment was arrange for the 11th of December to my relief and surprise. Then 10 minutes later Barry rang me to say he had someone in my area right away. So within less than half an hour I had the engineer knocking on the door. He diagnosed the problem from my explanation and a quick check, fitted the part as he had one with him and my heating was fixed an back up and running properly within an hour of my phone call. Excellent service. Thank you Barry and Team”
Customer in Thatcham December 2014
Boiler service and pressure tank check.
“Very experienced and although only there to service the boiler and check pressure system, gave advice over and beyond I have had before.”
Customer in Thatcham January 2015
Thermostatic radiator valves fitted, and heating system balanced.
“Excellent job done- even fixed the faulty valves that had been incorrectly fitted. Very tidy, extremely polite, worked hard the entire time. Explained problems they were trying to fix and potential solutions. Very pleased.”
Customer in Thatcham December 2014
De scaled all hot water pipework.
“I had a problem with hot water and had 2 plumbers and 1 heating engineer out and no-one could come up with a solution. I emailed Barry to explain the situation and he emailed me back straight away and said I needed my pipes descaled, it was the correct solution. We now have hot running water with no problems after a year of problems.”
Customer in Newbury November 2014
Gas fire service.
“Very professional and approachable. Confident in their work.”
Customer in Hungerford November 2014
Gas boiler service.
“Very efficient backed up by excellent administration.”
Customer in Thatcham October 2014
New valve for central heating.
“Friendly, efficient, prompt. Diagnosed and fixed the problem very quickly. Would certainly recommend.”
Customer in Newbury November 2014
Boiler service.
“Very helpful as he gave me advice on how to sort a radiator problem plus did a thorough job on the boiler.”
Customer in Thatcham October 2014
Ancient heating system repaired
“My boiler from the 80s wasn't working and some silly person had built a kitchen around vital components (before I bought the place). I had the sinking feeling that a replacement was needed (expensive) and my kitchen dismantled (messy and expensive). But with the clever thinking and determination of BGM Heating and Plumbing' s engineers, this was avoided, my house is now heated and my kitchen intact. Also, the top markings in the scoring were genuinely earned, after I gave them due consideration I couldn't award anything less.”
Customer in Newbury October 2014
Central heating chemical flush, including fitting new pressure by-pass valve for the pump system and three new thermostats to radiators. Fitted new hot water cylinder to main house and routed tank pressure relieve which had been omitted when original plumping carried out.
“Despite having to break for a pre-arranged holiday, about which we were kept fully informed before the work was agreed, the work was carried out efficiently and as quickly as possible, despite having great problems routing the pipe work from the lower floor hot water tank to the central heating header tank. In the loft.”
Customer in Thatcham September 2014
Boiler service.
“This was a routine service of a boiler fitted by BGM last year. I been using BGM for 4 years and have found them to be consistently reliable, courteous, helpful and prompt. I would strongly recommend them though I am not keen on the new call service they have employed.”
Customer in Newbury September 2014
Gas boiler service.
“Efficient, courteous and reassuring; extolling the virtue of my old boiler. Lovely to meet BGM's apprentice. A real positive for me, a firm which is offering high quality apprenticeships to youngsters, who have got the aptitude and ability to be great tradesmen of the future.”
Customer in Newbury September 2014
Disconnecting a gas pipe in a bedroom.
“The engineer turned up promptly. He was very polite, the work was carried out efficiently and my hob, boiler etc was all gas checked prior to his departure.”
Customer in Newbury September 2014
Installation of Gas Boiler and Radiators throughout house
“Barry was priced competitively, his standard of service, knowledge and experience were superior. As a result, he was able to professionally handle the specific problems posed by our property. I was extremely impressed. He completed the work in a timely manner, his quality of workmanship was fantastic and, after the had completed the work, he left the property in a tidy state. I would recommend Barry without hesitation and would certainly use his services again.”
Customer in Thatcham August 2014
Remove a pump and make good. Also connect trace heating to an outside pipe work for frost protection.
“Once again Barry's crew (Nick and Ben) did a great job, very professional. The work carried out was in the loft space. Very pleased that they protected the stair carpet with a good cover, so no mess. Would highly recommend this company to anyone. First class, thanks lads.”
Customer in Newbury May 2014
Bath tap/shower set replaced.
“Our original plumbing was a nightmare botch-job, BGM modified and fixed it to fit the replacement unit, with no extra charge. Excellent communications, very short lead time, arrived on the dot, called to say they were on the way. This is the second time I have used BGM and I would highly recommend the company.”
Customer in Newbury July 2014
Full service of gas boiler.
“I am delighted with the quality of the work done. I have a very old boiler and the engineers were perfectly equipped to deal with it. They were friendly and courteous and explained what they were doing and why. I have no hesitation in recommending BGM Heating and Plumbing.”
Customer in Newbury May 2014
Repair leaking stop valve under sink.
“Excellent service, this was the only company out of 5 contacted to actually answer the phone. Called back very shortly as promised, arrived same afternoon, brought along all likely necessary parts and was finished by 4 pm! Very reasonable charges and slick internet estimate and invoicing. First class, highly recommended.”
Customer in Newbury April 2014
Fitting of new boiler and immersion tank.
“I cannot fault anything that Barry and his team did. They were professional and worked hard throughout the time they spent with us. I will have absolutely no hesitation in recommending them to anyone. Barry and his team are by far the best tradesmen that I have ever had the pleasure to employ. As well as professional and hardworking, they were courteous and respectful.”
Customer in Newbury March 2014
Repaired central heating boiler.
“Would thoroughly recommend this company and Nick who did the work for us.”
Customer in Newbury March 2014
Plumbing repairs.
“Large or small jobs - Barry and his team are quick to respond, consistently cheerful and friendly. Very efficient, work tidily and clean up afterwards. I will always recommend them and use them.”
Customer in Thatcham March 2014
Boiler service and repair.
“First Class done a fantastic job very pleased.”
Customer in Thatcham March 2014
Gas safety inspection.
“Always happy to help and responds quickly if emailed or called. Always help in emergencies. Very friendly nice people. Would highly recommend.”
Customer in Newbury January 2014
Boiler service.
“Excellent service, just a routine service. Will use again for any plumbing heating issues. Very pleased.”
Customer in Thatcham January 2014
Service and diagnose boiler fault.
“I am really pleased with the work. Would definitely recommend and will certainly use them again in future.”
Customer in Thatcham November 2013
Boiler service.
“Good professional service. Really nice helpful guys!”
Customer in Newbury January 2014
Gas fire service.
“ Excellent service once again, very efficient. Would highly recommend.”
Customer in Newbury December 2013
Boiler service and fix a radiator.
“Top job. Efficient, polite, did what they said they would. Will most definitely use again. Thank you!”
Customer in Newbury November 2013
Boiler service and repair.
“Reliable service as ever.”
Customer in Thatcham October 2013
Replace hot water cylinder.
“Replaced the hot water cylinder in the bathroom of my cottage which was not an easy job as access to the cylinder was difficult. I found them to be prompt, courteous, clean and overall they did a very professional job. I would definitely contact them again for plumbing work.”
Customer in Hermitage September 2013
Changing of hot water cylinder.
“Very pleased with the work done.”
Customer in Newbury September 2013
Gas boiler service.
“Very good.”
Customer in Newbury September 2013
Annual gas fire service.
“Excellent, phone call before arriving!”
Customer in Newbury September 2013
Annual boiler service.
“Barry always does a good job with cheerfulness and professionalism.”
Customer in Thatcham August 2013
Boiler annual service and fitting of new tap in the kitchen.
“Professional work with high standard above my expectation. Followed my requests and paid attention to small details.”
Customer in Thatcham August 2013
Installing a new boiler.
“The work was completed to my satisfaction and was well done. I am pleased to recommend Barry.”
Customer in Newbury August 2013
Checked gas supply to cooker.
“Prompt and efficient. Thank you!”
Customer in Hungerford August 2013
Gas boiler service.
“Overall very pleased with the service and would thoroughly recommend BGM Heating and Plumbing Ltd based on my experience. Although the service engineer arrived about twenty minutes late this was for a late afternoon appointment and he did phone ahead to revise his ETA.”
Customer in Thatcham August 2013
Service Glow Worm boiler.
“Very pleased with the service.”
Customer in Thatcham August 2013
Boiler repair and service.
“Excellent service, kept in touch, job was done on time and well, and the cost was the estimated amount. Very courteous and we are now a priority customer just for having the boiler serviced! Very pleased.”
Customer in Newbury June 2013
Boiler service plus additional work.
“Very efficient, friendly and telephones to let you know exactly when he is coming. Highly recommended.”
Customer in Reading May 2013
Service boiler and remove and refit a radiator.
“Barry and his co-worker were polite and timely and carried out all work to a high standard. Barry went out of his way to help when extra work was required at short notice, I would not hesitate to use BGM again.”
Customer in Newbury May 2013
Gas boiler service, repair flue and replace core vent.
“Work carried out in absence of anyone in the house on the agreed date. Work was done well. The house was kept tidy and cleaned up afterwards. There was no surprises of additional work. An explanation of the work was given. Recommended.”
Customer in Thatcham June 2013
Installation of pressurised hot water cylinder.
“I would just like to endorse the excellent work of BGM for the installation of my new pressurised hot water boiler. Tidy, knowledgeable, helpful and courteous. I have been enjoying oodles of hot water at excellent pressure ever since. Thank you BGM!”
Customer in Newbury April 2013
Plumb new electric shower.
“Professional, quick, clean and efficient! What more could you ask for? I would recommend BGM Heating and Pluming.”
Customer in Thatcham April 2013
New boiler and radiator flush.
“Excellent work to a high standard! We've been using them for a few years now and can highly recommend them.”
Customer in Newbury April 2013
Power flush.
“The engineer, was very helpful and on time. He went through the procedure and kept me up to date with everything he was doing. I felt very confident in the engineer and he made me feel at ease. I will defiantly be recommending this company.”
Customer in Newbury April 2013
Check of appliance due to breakdown.
“Barry phoned to confirm what time he would be arriving, it turned out to be a relatively small job. However as it was a bank holiday his commitment to his customers was greatly appreciated.”
Customer in Thatcham April 2013
Replacement fan for boiler.
“Fantastic, use them time after time and never fail to be impressed with their reliability and quality.”
Customer in Newbury March 2013
Appliance/system breakdown. Central heating repaired.
“Simply the best! On one of the coldest days of the year our central heating failed. We were Barry's last call of the day - 8.30p.M.! He is just so friendly and efficient. It's such a joy to be warm again.”
Customer in Newbury February 2013
Gas boiler service.
“First time I've used BGM Heating and Plumbing Ltd. Excellent service provided by someone who really knows his stuff and cares about doing a good job. Boiler working better now that it has done in years. Very reasonable cost which includes one years free priority service.”
Customer in Newbury January 2013
Boiler service.
“Barry and his assistant were excellent. He has done a couple of jobs for us and would thoroughly recommend him.”
Customer in Thatcham March 2013
New radiator thermostats.
“Barry was replied promptly to my email for a quote and arrived when he said he was going to. He was very tidy too and gave us advice about the radiators. So would recommend him.”
Customer in Newbury January 2013
Annual service boiler and fire service and fix radiator.
“Trustworthy, knowledgeable and very tidy. I would not hesitate to recommend BGM Heating and Plumbing Ltd.”
Customer in Thatcham January 2013
Boiler service
“Always great service, good job and always pleasant and trustworthy.”
Customer in Thatcham November 2012
Diagnosed faulty central heating and replaced 3 port valve head.
“I would recommend this company.”
Customer in Thatcham November 2012
Boiler service.
“BGM always provide superb service and we have used them for quite a few years.”
Customer in Thatcham November 2012
Annual boiler service.
“I would recommend this company.”
Customer in Newbury November 2012
Boiler service.
“Fast efficient, always on the phone for advice. Does not charge for visits within a job.”
Customer in Newbury November 2012
Boiler service.
“Very good. Barry is always polite, informative and credit to his trade.”
Customer in Newbury November 2012
Fitting new pump.
“We use BGM Heating and Plumbing Ltd regularly and they have never let us down. He comes out within 24 hours.”
Customer in Reading November 2012
Service
“Helpful and very good service.”
Customer in Newbury November 2012
Replace circuit board on central heating boiler.
“Responded within minutes to my telephone call. Came out very quickly to assess the repair and then came back within a couple of days when the new part had arrived. Very pleasant and tidy workers.”
Customer in Thatcham November 2012
Standard cylinder change.
“Tidy, courteous and efficient.”
Customer in Reading October 2012
Service gas appliance
“Excellent service.”
Customer in Thatcham October 2012
Annual boiler service.
“Very methodical, confident and reliable.”
Customer in Thatcham October 2012
Service boiler and gas fire.
“Very good. Good feedback.”
Customer in Newbury October 2012
A shower and pump were fitted.
“Efficient - pleasant and successful.”
Customer in Newbury October 2012
Annual service to Glow worm flexicom 12hx.
“This was the 2nd year BGM Heating and Plumbing Ltd have serviced our boiler and are very satisfied with the work.”
Customer in Newbury October 2012
New valve fitted to the hot water system.
“Very competent thorough work carried out speedily and I would recommend them.”
Customer in Thatcham October 2012
Installation of new central heating boiler.
“Excellent service - competitive price and good standard of work. Highly recommended.”
Customer in Newbury September 2012
Fitted new boiler
“Good, excellent service by the installer and his apprentice, comes back if problems arose anytime you ask 100%.”
Customer in Newbury October 2012
Boiler service and replace faulty room stat.
“Excellent service.”
Customer in Newbury September 2012
Boiler service.
“Over the past two years we have had new boiler. Installed and serviced to great satisfaction.”
Customer in Newbury September 2012
New boiler, towel rail in bathroom.
“Polite and friendly, always cleaned and tidied up, good workmanship.”
Customer in Thatcham August 2012
Service boiler.
“I would recommend this company.”
Customer in Thatcham August 2012
Annual check up.
“As usual very good.”
Customer in Newbury August 2012
Service gas boiler.
“Always reliable, efficient and gives good advice.”
Customer in Thatcham August 2012
Annual boiler service.
“We have been using B G M a few years now. We use annual services on our boiler and have a complete power flush of our system. Honest and excellent service.”
Customer in Thatcham August 2012
Serviced warm air heating unit and lounge fire.
“We were very pleased with the way the work was carried out and in a good timescale.”
Customer in Newbury August 2012
Serviced the boiler they had put in one year ago.
“The service was carried out promptly, efficiently and courteously.”
Customer in Thatcham July 2012
Service of boiler and replace faulty valve.
“Quick efficient clean tidy and prompt service. Have recommended him to many people.”
Customer in Newbury August 2012
Boiler service
“Excellent professional service, highly recommended.”
Customer in Newbury July 2012
Boiler service.
“I would recommend this company.”
Customer in Newbury July 2012
Service and combi mate fitted
“Always turns up when promises, seems very professional on every visit, all work carried out tidy.”
Customer in Newbury June 2012
Installation of replacement combi boiler
“Helpful, efficient,pleasant and responsive to need for early action”
Customer in Newbury May 2012
Disconnect and assess faulty gas hob.
“Very punctual, honest and excellent. Communication about all issues including options.”
Customer in Newbury July 2012
Service gas appliance, heating and fire.
“I would recommend this company.”
Customer in Thatcham June 2012
Service call on new hot water system installed by BGM 2 years ago
“Thorough, reliable, very courteous and most important - extremely competent and knowledgeable plumbing company.”
Customer in Hungerford May 2012
Supplied and fitted boiler
“The work was done speedily and efficiently”
Customer in Thatcham April 2012